Redswan’s Email Disclaimer

All email sent from Redswan is subject to the following:

• confidential information may be contained in our email and it is intended for the use of the addressee only. If you are not the addressee, or the person responsible for delivery to the addressee, you may not copy or deliver our email to anyone else. Should you receive our email by mistake, please notify us immediately by telephone;
• any views or opinions presented in our email are solely those of the author and do not necessarily represent those of the company;
• whilst we use commercial-grade anti-virus products, recipients should always check emails and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by our email.

We have created the following email policy to demonstrate our commitment to your privacy and the protection of your information.

Why did you Receive an Email from us?

If you have received a mailing from us:

• your email address is listed with us as someone who has expressly shared this address for the purpose of receiving email based information from Redswan Pensions (“opt-in”); or,
• you have registered, purchased or otherwise have an existing relationship with Redswan Pensions. We will always respect your time and attention by controlling the frequency of our mailings.

How can you Stop Receiving Email from us?

Each marketing email sent contains an easy, automated way for you to cease receiving email from us, or to change your expressed interests. If you wish to do this, simply follow the instructions at the end of all of our emails. If you have received unwanted or unsolicited email from Redswan Pensions or purporting to be sent from us, please forward a copy of that email with your comments to unsubscribe@redswanpensions.co.uk for our review and prompt attention.

GDPR Privacy Policy

Introduction

On 25 May, 2018 the EU General Data Protection Regulation (GDPR) came in to effect, giving you more clarity and control over how your personal data is collected, used and stored.

GDPR Privacy Policy

Us

References in this policy to “Redswan”, “we”, “us” and “our” include Redswan Ltd and its associated trustee companies, Redswan Pensioneers Ltd and Redswan Trustees Ltd.

All of the Redswan companies have their correspondence and registered offices at Arc House above. Please write to this address if you have any questions regarding our privacy policy, or email us on office * @ * redswan . ltd . uk (removing the spaces & asterisks). Our telephone numbers are also clearly displayed above.

You

This policy applies to potential, existing or prior clients/customers of Redswan, a user or recipient of any of our services, a visitor to our website, or any other third-party individual we engage with from time to time. We refer to each of these individuals as “you” or “your” in this policy.

This policy may be supplemented with additional service specific notices, or with additional information that specifically regulates our relationship with you. You should read this policy alongside any such specific notices or additional information that we provide to you.

Why and How do Redswan Collect & Use Your Information?

Why?

We process and use your personal data to:

• process your application;
• fulfil our contractual and regulatory obligations to you;
• comply with other legal and regulatory requirements;
• to let you know about changes to the products and services we offer.

How?

We collect the information:

• from you, by your completing an application form, for example;
• in corresponding with us, such as (but not restricted to) letter, fax, email or telephone;
• from any previous pension arrangements;
• government or regulatory bodies, such as HMRC;
• publicly available information;
• from your nominated professionals, such as your financial / tax adviser, solicitor, for example.

The Types of Personal Data we Collect & Use

For example, as part of becoming a member of a pension scheme that we administer on your behalf, it would be usual to gather information:

• full name and personal details including contact information (home and/or business, address history, telephone numbers (home/business/mobile);
• financial details, such as income, banking details;
• family information, such as marital status, dependants;
• other information that may be required to run your pension scheme, such as data about your health.

If you do not want us to collect and use your information, it may mean we are unable to perform our services for you effectively.

Sharing Your Information with 3rd Parties

We will only disclose your personal data to third parties where we have a lawful basis to do so, for example to comply with our legal or regulatory obligations, for our legitimate interests, to provide services to you or perform our contractual obligations, or where you have given consent for us to do so.

We may disclose your personal data to:

• back office systems, such as our internet provider;
• research and consultancy companies;
• regulatory bodies, such as the Information Commissioner, the Financial Conduct Authority, the Pensions Regulator, HMRC with which we may have to share information;
• agencies for the prevention and detection of crime, such as law enforcement, credit and ID check agencies;
• your employer;
• your other professional advisers;
• a prospective buyer or seller of any business, if we intend to use these services at a future date; or
• any third party that has or may acquire ownership or control of our business or a substantial part of our business as part of a significant corporate transaction or restructuring, for example an acquisition, asset sale, merger, or in the event of our insolvency.

Your Rights

You have various rights as to how we use your information and these are set out below:

Be Informed. You have a right to receive clear and easy to understand information on what personal information we have, why we need it and who we share it with – covered within this privacy policy.

Access. You have the right of access to a copy of your personal information. If you wish to receive a copy of the personal information we hold, you may make a request free of charge and we will respond within 1 month of receipt.

Personal Information be Rectified. If you believe the data we hold is inaccurate or incomplete, you can request its correction or removal.

Erasure. You can ask for the deletion / removal of your information if there is not a compelling reason for us to continue to have it. We reserve the right to retain your personal data if we have a valid reason to do so, such as the exercise or defence of legal claims or to comply with a legal obligation.

Restrict Processing. You can ask that we block or suppress the processing of your personal information for certain reasons. This means that we are still permitted to keep your information – but only to ensure we don’t use it in the future for those reasons you have restricted. We may not be able to agree to this as it may compromise our service, in which case we would need to cease our involvement.

Portability. You can ask for a copy of your personal information for your own purposes to use across different services. In certain circumstances, you may move, copy or transfer the personal information we hold to another company in a safe and secure way.

Right to Object. You can object to us processing your personal information where we are relying on a legitimate interest (or that of a 3rd party); for scientific/historical research; for direct marketing; or, for a task carried out in the public interest.

Where Your Data is Processed

Mainly in the UK & EU; however, some data may be processed outside these jurisdictions by our suppliers, such as in the USA. Where that is the case, your information is protected to at least a level of the EU privacy laws.

Securing Your Data

We take the security of your information very seriously, so we have put in place physical, electronic and managerial processes to keep it safe.

Our security controls are aligned to industry standards and good practice; providing a controlled environment that effectively manages risks to the confidentiality, integrity and availability of your information.

Retention

We will keep your personal information only where it is necessary to provide you with our services while you are a client.

We will keep your information after this period but only where required to meet our legal or regulatory obligations. The length of time we keep your information for these purposes will vary depending on the obligations we need to meet.

Use of Cookies on our Website

We do not collect any user data on our website.

Links on our Website

Our website contains links to other sites of interest. If you choose to follow them, we have no control over their content / privacy procedures and thus cannot be held responsible should you share any information with them; you should check that site’s privacy policy beforehand.

Complaints

In the first instance, please contact us at the address/telephone number above and we will do our utmost to put things right. If you are still unhappy, the Information Commissioner is the UK’s supervisory body for data protection and they can be contacted at:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF

Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number. Fax: 01625 524 510. Web: https://ico.org.uk/

Changes to this Policy

We reserve the right to update or make changes to this policy from time to time. When we do so, we will inform you via our website, by email, or by another method of communication that you have provided to us or that is appropriate in the context of our relationship with you.

This policy was last updated on 14th January, 2025.